Returns that are shipped to us without any prior consent are not accepted. *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email or phone.
You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. **Return Instructions (1) Post a return request on our Return forum within three days of receipt. 2) We accept return(s) if: -you receive a product different from your order or -you receive a defective product. 1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or -the ordered item is out of stock.
Refunds are issued once the returned products clear our inspection. Requirements: Please take into consideration that we only accept qualifying returns but not exchanges.
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